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The posts above seem to be the situation at WoW. I tried to add an issue about bug reporting as it is currently done and Blizzard either deleted it or made it inaccessible to everyone else.
I do not like the new system and I think that returning to the previous setup would be a good idea. I doubt that Blizzard would support that.
Also don't plan on hearing back from a game master. I have reported several bugs and have not received a single response from any of them.
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