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I can give some tips on that.
Have tested some of different tooltip providers that are out there and there are some that work and others that dont.
First if you have Auctioneer installed which installs enhanced tooltip that i have had bad luck with. So i removed that one.
Tried another awsome tooltip provider which i had used much before which is called tiptac.
That one i had troubles with like you describe that certain items did not showup.
Ratingbuster works fine with Cowtip.
So i finally decided on Cowtip which works really fine in conjuction with both Auctioneer and if you use some equip compare addon like EQcompare.
So try Cowtip and see how it works for you.
J
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