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I might be wrong, but what I believe those "Tech Support" guys do is look your problem up on microsoft windows help (the same help available to any windows user), they go through the suggested steps, and when they get to the end of those steps that's all she wrote. It's "Sorry we weren't able to help you." As George Carlin once said (regarding doctors) "They're all guess-work in a white coat."
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~ no need to make the message completely obnoxious - Cairenn
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