The horror!
The way I see it you have 2 options:
1. You fix it yourself.
2. You provide as much information as you can to the developer so they can try to solve it on their end.
If you can't do (1) then (2) means, you note the errors you got exactly, the version of Carbonite you were using, and any other relevant info (Client language, OS, your level, the area you were playing in etc)
With the info you provided you don't need developer attention, you need a psychic detective.