[ravagernl]

Had the same situation as you a few months's ago, tried logging in, and thought I had forgot my password, went to account management only to discover my account had been permanently banned. Checked my email and freaked out.

First thing I would advise is to not freak out. Calm down and read the email carefully. It will have explanation on how to get your account back.

I filled out the form at account support and got back an email 3 days later, telling me they reopened my account. I then logged in and noticed all of my items were missing. Luckily the game masters were able to recover all of my items. They even recovered all the items on all of my alts.

I'd also recommend what tristanian has told you. And get a blizzard authenticator. Even when you are in Europe.