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Item name and quality are both properties that aren't always immediately available, so it should indeed be a cache issue. I don't know if those are screenshots from the default UI, but in that case it seems like they're just missing a suitable callback for when the item has been cached. And no, from my experience GET_ITEM_INFO_RECEIVED is not triggered by functions other than GetItemInfo, even though other functions can be used to request cache info.
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