Official forums: Real names only

[VincentSDSH]

Originally Posted by Petrah After those two instances, I decided I needed to learn more, so I became a volunteer in tech support for over a year. Ive seen it said more times than I can count by the forum techs that the forums are there only as a courtesy, and if you want guaranteed support, you have to call or email them.

If this is the case, why have we been told to "post the problem on the forums"?

Yeah, I know, crappy tech support and the 'any answer to get them off the phone' but, seriously, it's not an isolated response from Blizzard.