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So, ruling it down to the final test.
You log into YOUR account on THEIR client and did have to re-interact with the NPC
You log into YOUR account on YOUR client and did have to re-interact with the NPC
Your roommate logged into THEIR account on YOUR client and did not need to re-interact with the NPC
Options to try:
1. Try all YOUR characters to see if there is a setting you missed
2. Try all THEIR characters to see if they all react the same
Possible reasons:
1. Something on THEIR account setup is making the difference.
Hopefully someone else can see something that might be the reason and maybe have some other ideas to test.
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