Originally Posted by Syxx
I wasn't trying to give myself credibility but thanks for putting me in my place Captain IT.
My point was most people have no clue what's involved in game servers and needless whining is pretty pointless because they are clueless.
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I happen to think that as a customer who buys goods/services, you have a perfect right to complain if/when those goods/services do not meet your expectations, regardless of expertise in the process of manufacturing/delivering those goods/services.
I frankly don't see any logic in the whole "you can't code, you can't voice a complaint about code" reasoning. It's absurd at best and goes completely against a free marketplace.
Siskel and Ebert didn't make movies. They made a career of criticizing movies. I bet you really hated them, didn't you? I'm pretty sure you get my point here.
Complaining about Blizzard is nothing new. I don't consider it whining at all. Most complaints are incredibly valid from a pure customer service point of view. A lot of us are approaching 4 years of seeing Blizzard making the SAME mistakes again and again for the 100th time. We often wonder why they don't have the capacity to learn from their mistakes. If a chimpanzee gets slapped in the head when he takes the banana when the red light comes on, he quickly learns to wait for the blue light. Is this chimpanzee smarter than Blizzard? I'm leaning towards yes.
I make a living providing enterprise services/support. From a pure networking policy point of view, I could write forever on how this (and other) online games fail at basic service implementation, maintenance policies, etc. However, I don't think that's the intent of these forums on this mod site
My only point - people have a right to complain. Respect those rights.
By the way, are the realms up yet?
(if you are scoring at home, we're approaching the 9th hour of this "unexpected" maintenance issue)