why would an installer need access to my computer?

[aceman67]

Originally Posted by zero-kill He sounds like the kind of person to call his ISP and whine about the speed of his internet when he's using a wireless g router, in the basement, which is 3 floors under the router, on a slow computer, with 256K ram, running Mac OS 8.4. (or Windows 98).

Speaking as someone who's done Internet high speed tech support for Comcast, I can tell you that Comcast would just tell him to A) Get on a wired computer thats directly hooked up to the modem (Unless its a comcast supplied router), B) Upgrade their OS C) Call back when you do those tings OR Your SOL.

Also...

"640 K ought to be enough for anybody." -- Bill Gates, 1981